Refund policy

Refund and Return Policy

Last updated: 08/30/2026

Every polo we sell is one of a kind. We photograph each item and describe its condition honestly, so you know what you are buying before you buy it.

Because of that, our return policy is narrow — but where the fault is ours, we make it right at our cost.


What we accept returns for

You can return an item within 7 days of delivery if:

  • we sent you the wrong item, or the wrong size (a size you didn’t order);

  • the item has a significant defect that was not described in the listing and not visible in the photographs.

That's it. If one of those applies, we pay for return shipping and refund you in full, including any shipping you paid.

What we do not accept returns for

  • Sizing or fit. Vintage sizing is inconsistent and a labelled size may not match modern measurements.

  • Change of mind.

  • Items returned to us without approval. See the next section.

We do not offer exchanges. Each item is one of a kind, so there is nothing to swap it for. If we sent you the wrong size and still have the right one, we will tell you and send it; otherwise we refund you.

This policy applies to sale items too. A discounted item gets the same protection as a full-price one.

How to start a return

Email polomaxx07@gmail.com  within 7 days of delivery with:

  1. Your order number;

  2. A photograph of the shipping label on the packaging.

  3. Evidence of the problem

If we approve the return, we will send you a prepaid return label and a return authorisation. Keep the item in the condition you received it — unworn and unwashed — with any tags still attached.

Please do not ship anything back before we approve it. We cannot process a return we were not expecting, and we cannot be responsible for an item sent back without a label from us.

Refunds

Once we receive the item back and confirm the issue, we will refund you to your original payment method.

  • Your bank or card issuer then takes its own time to post it, usually 5 to 10 business days.

  • We will email you when the refund has been issued.

If more than 15 business days have passed since we told you the refund was issued and you still don't see it, contact us and we will send you the transaction reference to give your bank.

Orders we cancel

We source items individually, and occasionally an item sells elsewhere before we can fulfil your order.

If we cannot ship your order in the time stated at checkout, we will email you and offer either a revised shipping date or a full refund. If you don't want to wait, or we don't hear back from you, we cancel the order and refund you in full. You are never charged for an item we cannot send.

Orders you want to cancel

Email us as soon as possible. If your order has not shipped yet, we will cancel it and refund you in full. Once it has shipped we cannot cancel it, and the return terms above apply.

Parcels that don't arrive

If tracking shows your parcel was delivered but you don't have it, contact us within 7 days and we will open a claim with the carrier and work it through with you.

If a parcel comes back to us because the address was wrong or incomplete, or because delivery was refused, we will refund the item once it reaches us. We may deduct the cost of the return shipment in that case.

Before you file a chargeback

If something is wrong with your order, email us first. We answer and we would rather fix a problem directly than argue it through your bank. A chargeback takes weeks to resolve and we can usually sort it out in a day.

Your legal rights

Nothing in this policy affects any right you have under consumer protection law that cannot be waived. If the law where you live gives you more than this policy does, the law applies.

Contact

Polomaxx

Email: polomaxx07@gmail.com