Terms of service

Terms of Service

Effective date: 8/30/2026

Last updated: 8/30/2026

Overview

Polomaxx ("Polomaxx", "we", "us", "our") operates the website at polomaxx.com and sells vintage clothing through it (together, the "Services").

These Terms of Service ("Terms"), together with our Privacy Policy and Refund Policy, form the agreement between you and Polomaxx. They set out your rights and ours, and they include sections that limit our liability and disclaim warranties. Please read them.

By browsing, ordering from, or otherwise using the Services, you agree to these Terms. If you do not agree, do not use the Services.

Our store is powered by Shopify, which provides the platform we use to sell to you.


1. Eligibility and your account

You must be at least 18 years old, or the age of majority where you live, to buy from us. If you allow a minor in your household to use the Services on a device you control, you are responsible for their use.

You may be asked to provide information such as your name, email address, and billing and shipping addresses. You agree that the information you give us is accurate, current, and complete, and that you have the right to provide it. You are responsible for keeping your account credentials secure and for activity that happens under your account. You may not sell, transfer, or license your account to anyone else.

2. The products we sell

We sell vintage clothing. Sizing on vintage garments is not consistent with modern sizing, and a garment labelled with a given size may not match current measurements for that size.

We describe each item's condition as accurately as we can and disclose flaws we identify. We do not warrant that an item will look exactly the same as it does on the web or that the item’s appearance or quality will meet your expectations and we do not warrant that an item will fit you.

Photographs are of the item you will receive unless a listing says otherwise. Colours displayed on your screen depend on your device and settings and may not match the garment exactly. 

Product descriptions, prices, and availability may change at any time. We may discontinue any item, and we may limit quantities available to any customer, region, or jurisdiction.

3. Brand names, authenticity, and resale

Polomaxx is an independent reseller. We are not affiliated with, authorised by, endorsed by, or connected to Ralph Lauren Corporation or any other brand whose goods we resell. All brand names, trademarks, and logos referenced on the Services belong to their respective owners. We use them only to identify and describe the goods we offer, as permitted by law.

Because the goods are resold, any manufacturer warranty is not transferred to you and we do not administer manufacturer warranty claims.

4. Orders and acceptance

Placing an order is an offer to buy, not a completed sale. We may accept or decline any order, in whole or in part, for any lawful reason. No contract of sale exists until we send you a shipping confirmation for the item. Charging your payment method does not by itself mean we have accepted your order.

If we decline, change, or cancel an order, we will contact you using the email address, phone number, or billing address you gave us and refund any amount charged.

Please check your order before submitting it. Once an order is accepted we may not be able to change or cancel it, though we will try if you contact us before it ships.

You represent that you are buying for your own personal or household use and not for commercial resale or export.

5. Availability, delays, and cancellation

Our inventory is sourced individually, and an item shown as available may become unavailable between your order and our attempt to fulfil it.

If we cannot ship an item you ordered within the time stated at checkout, we will notify you promptly and give you the choice of a revised shipping date or a full refund. If we cannot reach you or you do not respond, we will cancel that item and refund you in full. Refunds are issued to the original payment method.

This is our entire obligation to you if an item is unavailable. We are not liable for any other loss arising from an item being unavailable or delayed.

6. Prices, taxes, and payment

Prices are shown in U.S. dollars. The price that applies to your order is the price displayed when you place it, as set out in your order confirmation. Prices, discounts, and promotions may change at any time without notice.

Unless stated otherwise, displayed prices exclude applicable sales tax, which is calculated and shown at checkout.

Promotions may carry their own terms. Where those terms conflict with these Terms, the promotion terms govern that promotion.

By submitting payment information you represent that you are authorised to use the payment method, that the information is accurate, and that you will pay the total shown at checkout. Payments are processed by Shopify Payments and other third-party processors; we do not store your full card details.

7. Shipping and delivery

Shipping is free on all orders inside the United States of America unless stated otherwise at checkout.

Delivery estimates are estimates, not guarantees. We are not responsible for delays caused by carriers, weather, or other events outside our control. Once we hand a parcel to the carrier, risk of loss and title pass to you.

If a parcel is returned to us because the address you provided was incorrect or incomplete, or because delivery was refused, we will refund the item price once we receive it back; we may deduct the cost of the return shipment.

8. Returns and refunds

Returns are governed by our Refund Policy, which forms part of these Terms.

In summary: we accept returns only for items that were shipped in error or that arrived with an obvious defect not disclosed in the listing, and only if you contact us within 7 days of delivery. Normal signs of wear consistent with a garment, and fit or sizing that does not suit you, are not defects. Because our stock is one-of-a-kind, we do not offer exchanges.

Nothing in these Terms limits any right you have under applicable consumer protection law that cannot be waived.

9. Our content

The Services and their contents — including text, photographs, graphics, layout, and the Polomaxx name and logo — are owned by Polomaxx or its licensors and are protected by intellectual property law.

You may use the Services for your own personal, non-commercial purposes. You may not copy, reproduce, republish, distribute, modify, create derivative works from, scrape, or exploit any part of the Services without our written permission. All rights not expressly granted are reserved.

Shopify's name and logo are trademarks of Shopify. Other names and logos appearing on the Services belong to their respective owners.

10. Reviews and other submissions

If you submit a review, photograph, comment, suggestion, or other content ("Submission"), you grant us a worldwide, perpetual, irrevocable, royalty-free, sublicensable licence to use, reproduce, modify, publish, and display it in any medium, including for marketing.

You represent that you own or have the rights to your Submission, that it is truthful, that it does not infringe anyone's rights, and that you have disclosed any payment or free product you received in connection with it.

We are not obliged to publish, keep, or pay for any Submission. We may remove any Submission at our discretion, and we are not responsible for Submissions made by others.

11. Acceptable use

You may use the Services only for lawful purposes. You may not:

  • break any applicable law or regulation, or infringe anyone's rights;

  • submit false or misleading information, or impersonate anyone;

  • harass, abuse, threaten, or defame us, our staff, or other users;

  • upload malicious code, or interfere with or circumvent the security of the Services;

  • scrape, crawl, spider, or harvest data or personal information from the Services;

  • resell, duplicate, or commercially exploit any part of the Services; or

  • send spam or unsolicited promotional material through the Services.

We may suspend or terminate your access at any time if we determine you have breached this section.

12. Third-party links and tools

The Services may link to, or include functionality from, third-party websites and providers. We do not control that content and are not responsible for it. Third-party tools are provided "as is" and without warranty, and your use of them is at your own risk and subject to that provider's terms. Direct any complaint about a third party's product or service to that third party.

13. Relationship with Shopify

Polomaxx is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Polomaxx. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Polomaxx, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Polomaxx.

14. Privacy

Personal information collected through the Services is handled in accordance with our Privacy Policy. Because the Services are hosted by Shopify, information you submit is also transmitted to and processed by Shopify and its service providers, which may be located outside the country where you live. Shopify's handling of that information is governed by Shopify's own privacy policy.

15. Errors

The Services may occasionally contain typographical errors, inaccuracies, or omissions relating to descriptions, pricing, promotions, shipping charges, transit times, or availability. We may correct any such error and may change, update, or cancel an order affected by it, including after the order has been submitted. If we cancel an order for this reason, we will refund you in full.

16. Disclaimer of warranties

THE SERVICES AND ALL PRODUCTS SOLD THROUGH THEM ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY INFORMATION ON THEM IS ACCURATE OR COMPLETE.

SOME STATES DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OR ALL OF THE ABOVE MAY NOT APPLY TO YOU.

This section does not limit our obligations under Section 8 or under any consumer protection law that cannot be waived.

17. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, POLOMAXX AND ITS OWNERS, EMPLOYEES, AGENTS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, LOST DATA, OR LOSS OF GOODWILL, ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICES OR ANY PRODUCT BOUGHT THROUGH THEM, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS RELATING TO THE SERVICES OR ANY PRODUCT WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE PRODUCT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OR ALL OF THE ABOVE MAY NOT APPLY TO YOU. NOTHING IN THESE TERMS EXCLUDES LIABILITY FOR FRAUD, FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE, OR FOR ANY OTHER LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED.

18. Indemnification

You agree to indemnify and hold harmless Polomaxx, Shopify, and our respective owners, employees, and agents from any claim, loss, liability, or expense (including reasonable legal fees) brought by a third party and arising out of your breach of these Terms, your violation of any law or third-party right, or your misuse of the Services. We will notify you of any such claim and may control its defence at your expense.

19. Termination

We may suspend or terminate your access to the Services at any time, with or without notice, if we believe you have breached these Terms or if we discontinue the Services. You remain liable for amounts owed up to the date of termination.

Sections 3, 9, 10, 16, 17, 18, 20, and 21, and any other provision that by its nature should survive, will survive termination.

20. Governing law and disputes

These Terms are governed by the laws of the State of Florida, without regard to its conflict of laws rules. You and Polomaxx agree that any dispute arising out of or relating to these Terms or the Services will be brought exclusively in the state or federal courts located in Florida and the United States, and both parties consent to the jurisdiction of those courts.

Nothing in this section prevents either party from bringing a claim in small claims court, or prevents you from bringing a claim before a consumer protection agency in your state.

21. General

Entire agreement. These Terms, together with our Privacy Policy and Refund Policy, are the entire agreement between you and Polomaxx regarding the Services and supersede any prior agreements or understandings.

Severability. If any provision is found unenforceable, it will be limited or removed to the minimum extent necessary and the remaining provisions will stay in force.

No waiver. If we do not enforce a provision, that is not a waiver of our right to enforce it later.

Assignment. You may not assign or transfer these Terms without our written consent. We may assign them, for example in connection with a sale of the business.

Headings. Headings are for convenience only and do not affect interpretation.

Changes. We may update these Terms by posting a revised version on this page with a new effective date. Changes apply to orders placed after the effective date. Your continued use of the Services after that date means you accept the revised Terms.

22. Contact

Questions about these Terms should be sent to:

Polomaxx

Email: polomaxx07@gmail.com